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Senior Customer Success Manager

(m/f/x) full-time, Munich

Senior Customer Success Manager

(m/f/x) full-time, Munich

Are you ready for a new challenge?

You enjoy combining analytical skills with experience in consulting? As Senior Customer Success Manager at Celonis, you turn every customers' Process Mining journey into a success story. By identifying relevant KPIs, developing an overview over the actions required and presenting them in front of our customers’ management, you support in optimizing their processes.

After successful project implementation, it is your responsibility to initiate and guide our customers’ change management process to arrive at a dynamic company culture. With your expert knowledge, you competently response to individual needs and feel comfortable adapting to the requirements of customers from various industries. Furthermore, you identify up- and cross selling potentials.


  • … have successfully completed your studies in the area of business administration / business informatics or a comparable degree
  • … have already gained several years of experience  in consulting – optimally in IT projects
  • Complex business processes are an easy matter for you to thoroughly understand and you always stay on top of things
  • … have gained the best possible experience in Customer Success Management / Client Success Management in the SaaS environment
  • Analyzing complex data sets and consulting customers concerning the results are tasks you are looking forward to
  • … easily interact with different contact persons and our customers, thanks to your strong communicational skills
  • … are very engaged and visionary and look for an opportunity to actively drive our Celonis Process Mining technology forward
  • … have very good English and German skills, other languages are an advantage


  • ...are visionary and one of the fastest growing Tech-Unicorns in the world
  • ...offer our customers the Intelligent Business Cloud which is the world's most powerful tool for analyzing, optimizing, and transforming all IT-supported business processes
  • ...are pioneers and market leader in the area of Process Mining
  • ...distinguish ourselves through a unique combination of innovative start-up atmosphere paired with great professionalism and self-responsible work

Interested? Apply now!

Stefanie Voll | Talent Acquisition Manager
Theresienstraße 6 | 80333 Munich
+49 152 091 175 29